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This organization invests more than US$ 4 billion per year to support programmes run by local experts in over 100 countries and had as its objective to reduce complaints, create new services or improve existing ones.
Through an agile project management approach, we brought together the different operational units of the organization. Get to know the PwC solution.
This organization asked PwC to improve its main Operating System (Salesforce solution) to:
Our Customer Transformation team developed a comprehensive solution that brings together different operational units of this organisation through an agile project management approach. This implied:
Development of a fully functional system with revised models, following the requirements of the new funding cycle, as well as improved ease of management of over 300 funding applications.