Non-governmental organizations

A success case in agile project management

Agile project management

This organization invests more than US$ 4 billion per year to support programmes run by local experts in over 100 countries and had as its objective to reduce complaints, create new services or improve existing ones.

Through an agile project management approach, we brought together the different operational units of the organization. Get to know the PwC solution.


  • Location
    • Geneva, Switzerland
  • Company
    • 700 People
  • Industry
    • Non-governmental and non-profit organisations
  • Team
    • Programmers
  • Technology
    • Sales Cloud
    • Lightning
    • Sharepoint
    • X-Author

How did PwC help?

What was the problem?

This organization asked PwC to improve its main Operating System (Salesforce solution) to:

  • Solve problems and integrate improvements identified in the funding application cycle.
  • Improve efficiency by digitizing existing processes.
  • Improve the integrity of data and controls.

What did we do?

Our Customer Transformation team developed a comprehensive solution that brings together different operational units of this organisation through an agile project management approach. This implied:

  • Simplify the existing concession management process by minimizing manual entries and automatic checking of the data entered.
  • Integration of new approaches to meet the requirements of the new funding cycle.
  • Digitisation of request management above the allocated amount.
  • Revision of the X-Author template models for performance and budget management.
  • Integration of multi-country processes.
  • Revision and improvement of the system document and UX/UI management features.


How we did it?

Development of a fully functional system with revised models, following the requirements of the new funding cycle, as well as improved ease of management of over 300 funding applications.

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Contact us

Manuel  Conde

Manuel Conde

Customer Transformation Partner, PwC Portugal

Tel: +351 911 981 920